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Home Diaper Delivery

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Customer Service

Shipping & Delivery
Home Diaper Delivery uses UPS Ground Shipping.  The cost of shipping is only $.99 cents per your total order, not per item.  All orders are processed within 24 hours of reciept, Monday - Friday.


Privacy & Security
For each visitor to our Web site, our Web server automatically recognizes the consumer's domain name (where possible), but not the e-mail address. We collect that domain name, the referring site, and (if applicable) keywords used to locate us. We collect the e-mail addresses of those who communicate with us via e-mail. We collect aggregate information on what pages consumers access or visit and information volunteered by the consumer, such as demographics, survey information, and/or site registrations.

For customers who make an online purchase or request samples or a catalog, we collect the name, address, phone number, e-mail address, and other demographic information if entered. HomeDiaperDelivery.com will never release a customer's name, address, phone number, or e-mail address to a third party without the customer's specific authorization or request, nor do we ever sell or rent that information to anyone for any reason.


Returns & Replacements
We are committed to having the highest quality of products and services. If for any reason you are not satisfied with the products you receive, you may return any unopened packages for a full refund or exchange within 5 business days of receipt.

There is no restocking fee, and you will not be charged for any shipping for any products being returned. Once we receive the return, we will credit your account or issue a refund within 14 business days.

Unfortunately, due to health regulations, we are unable to accept any opened packages or used items.


Viewing Orders
You may check the status of any open and past order by logging in to your account.


Updating Account Information
You may log in to your account at any time to update any pertinent account information.